NOLES FAMILY DENTISTRY
Privacy Policy
305 Veterans Blvd, Denham Springs, LA 70726
Phone: (225) 664-3535 | Email: info@nolesfamilydentistry.com
Effective Date: May 5, 2026
Noles Family Dentistry (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website at nolesfamilydentistry.com or communicating with our practice, you agree to the terms described below.
1. Information We Collect
a. Information You Provide Directly
When you contact us, request an appointment, or complete patient intake forms, we may collect:
- Full name, date of birth, and contact information (address, phone number, email)
- Insurance information and billing details
- Medical and dental health history
- Payment information (processed securely through our billing provider)
- Communications you send us via email, phone, or contact forms
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on the site
- Referring URLs and general geographic location
- Device and operating system information
This data is collected using cookies and similar tracking technologies to help us understand how visitors use our website and to improve your experience.
c. Mobile and Text Messaging Information
If you opt in to receive text messages from Noles Family Dentistry (for example, appointment reminders or practice updates), we may collect:
- Your mobile phone number
- Your consent to receive SMS communications
- Message interaction data (e.g., whether a message was delivered or read)
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage appointments
- Deliver dental care and coordinate treatment
- Process payments and submit insurance claims
- Send appointment reminders, follow-up communications, and practice updates
- Respond to your questions and requests
- Maintain and improve our website and patient experience
- Comply with applicable legal and regulatory obligations, including HIPAA
3. Mobile Messaging and SMS Communications
Opt-In Consent
We will only send you text messages if you have explicitly opted in to receive them. You may opt in by completing a consent form at our office, via our website, or by texting a designated keyword to our SMS number.
No Sharing of Mobile Data
Mobile information (including your phone number and opt-in consent) will not be shared with third parties or affiliates for marketing or promotional purposes. This commitment applies regardless of any other data-sharing arrangements described elsewhere in this policy.
Opt-Out
You may opt out of text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further texts will be sent. For help, reply HELP or contact us directly at (225) 664-3535.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Message frequency will vary based on your preferences and appointment activity.
4. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers: We work with trusted vendors (such as appointment scheduling software, billing processors, and website hosting providers) who assist us in operating our practice. These parties are contractually required to protect your information and may only use it to perform services on our behalf.
- Legal obligations: We may disclose information when required by law, court order, or to respond to a lawful request from a government authority.
- HIPAA-covered disclosures: Patient health information is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided separately and available at our office.
- Business transfers: In the event of a merger, acquisition, or sale of our practice, patient information may be transferred as part of that transaction, subject to the same privacy protections.
We do not share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
5. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize returning visitors and analyze website traffic. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly if you do.
We do not use website tracking data to build advertising profiles or sell data to advertising networks.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Patient health information is protected in accordance with HIPAA requirements. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location and the nature of your information, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal and clinical retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for SMS messaging by replying STOP
Patients also have rights specific to their health information under HIPAA. Please refer to our HIPAA Notice of Privacy Practices or contact us for more information.
8. Children’s Privacy
We provide dental care to patients of all ages, including minors. When we collect information about a minor patient, we do so with the consent of a parent or legal guardian, and that information is handled with the same protections as all patient data.
9. Links to Third-Party Sites
Our website may contain links to external sites such as our online payment portal or social media pages. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this document. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Noles Family Dentistry
305 Veterans Blvd, Denham Springs, LA 70726
Phone: (225) 664-3535
Email: info@nolesfamilydentistry.com
Website: nolesfamilydentistry.com
This policy should be read alongside our HIPAA Notice of Privacy Practices.